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Dr R. Scott Wright Introduces Pioneer and Legend, Professor Leonard L. Berry

Dr. R. Scott Wright, a Professor of Medicine in Cardiology at Mayo Clinic in Rochester, MN, facilitates a conversation with Dr. Leonard L. Berry, a University Distinguished Professor of Marketing, Regents Professor, M.B. Zale Chair in Retailing & Marketing Leadership, Presidential Professor for Teaching Excellence, Mays Business School, at Texas A&M University in College Station, TX; and Senior Fellow at the Institute for Healthcare Improvement. Professor Berry sheds light on how quality service is essential in medicine. He discusses the effects the pandemic had on the business of medicine, and he offers keen insights on how to improve healthcare. Dr. Berry’s closing statement emphasizes the importance and relevance of kindness.