Canned Message: What is a Canned Message and How to Personalize [+Examples] скачать в хорошем качестве

Canned Message: What is a Canned Message and How to Personalize [+Examples]

Canned Message is a crucial tool to improve teams' productivity. Particularly when customer service agents have to deal with a lot of repetitive questions on multiple channels. Using canned messages, also known as shortcut replies or canned responses, will make your company much more efficient. This tutorial will explain what is a canned message and how you can personalize templated answers to personalize your message, at scale. --Macros Available to personalize your canned messages-- {{ name.full }} (will be Replaced by John Doe) {{ name.first }} (will be replaced by John) {{ name.last }} (will be replaced by Doe) {{ country }} {{ city }} {{ website }} {{ company.name }} {{ session_id }} {{ data.KEY }} where key is a custom data key Subscribe to our Youtube Channel:    / @crisp_chat   Get started with Canned Messages For Customer Service: https://crisp.chat/en/shared-inbox/ca... Helpdesk article about canned responses: https://help.crisp.chat/en/article/ho... #CannedMessage​ #Personalization​ #SharedInbox Hosted By: Antoine Category: Customer Support --Timetable-- 00:00 Introduction 00:09 Jingle 0:19 What is a canned message? 1:09 What are the benefits of a canned message? 1:39 Avoiding robotic templated answers 2:13 Canned messages examples 2:57 How to create a canned message for customer service? 3:18 How to add custom data to a canned response? 4:34 Canned Messages Example 1: Competitors answers 5:11 Canned Messages Example 2: Product Video answers 5:58 Canned Messages Examples 3: Opening answers 6:15 Canned Messages Examples 4: Sales answers