Announcing: Intelligent Summaries | Medallia Experience '24 скачать в хорошем качестве

Announcing: Intelligent Summaries | Medallia Experience '24

Take a first look at Intelligent Summaries, Medallia’s automated analysis of frontline conversations. Using generative AI, Intelligent Summaries sorts through all your interactions — chats, calls, feedback, email, and way more — and gives a succinct digest, allowing your employees to get a richer understanding of customer experiences in less time than ever before. Explore more in the keynote with Product Marketing Senior Manager, Hadley Spadaccini. Learn more about Medallia’s AI releases: https://www.medallia.com/ai-leadership/ Watch more: https://exp-now.medallia.com/video/an... ————— Chapters: 00:00 The Essential Role of Self-Service and Human Interaction in Contact Centers 00:39 The Rising Challenge of Agent Turnover and Complex Issues 01:17 Introducing Jane: A Day in the Life at Diamond's Contact Center 02:21 The Power of Intelligent Summaries in Action 03:47 Enhancing Efficiency: Intelligent Summaries for QA and Coaching 05:26 The Future of Intelligent Summaries and Their Impact ————— Connect with Medallia: https://medallia.com Linkedin:   / medallia-inc.   Twitter:   / medallia   Facebook:   / medalliainc