【客戶案例】中央化通訊及引入 AI　助大眾機械設備升級售後服務效能 скачать в хорошем качестве

【客戶案例】中央化通訊及引入 AI　助大眾機械設備升級售後服務效能

以為傳統工程行業唔需要數碼解決方案？今次個案分享邀請到大眾機械設備有限公司行政總裁 Joseph Kwan，分享佢哋點樣透過 FUJIFILM BI Hong Kong 嘅數碼工具，提升團隊效率同埋客戶體驗。 Joseph 指出，公司長期都面對因員工流動而流失客戶溝通紀錄，導致跟進受影響嘅問題。自從引入中央化 WhatsApp 系統後，所有對話紀錄都可以集中管理。團隊即使有人手調動，依然可以無縫接手溝通，為售後服務提供穩定支援。同時，管理層亦可以教導同事點樣改善表達，為客戶帶嚟更優質嘅體驗。 Joseph 更提到，AI 正為企業帶嚟巨大價值，但建議企業應該要按部就班，引入合適嘅數碼工具，先可以發揮到最大效益。 想睇大眾機械設備點樣突破傳統，成功升級服務？即刻睇片，了解 Joseph 嘅真實經驗！ 查詢 FUJIFILM BI Hong Kong 中小企數碼轉型方案：https://bit.ly/4qFsnDV Think traditional engineering companies don't need digital solutions? In this case study, Joseph Kwan, CEO of Folks Machinery and Equipment Limited, shares how they leveraged digital tools from FUJIFILM BI Hong Kong to enhance team efficiency and customer experience. Joseph points out that the company used to struggle with lost communication records due to staff turnover, which affected service follow-up. Since implementing a centralized WhatsApp system, all conversation histories are centrally managed. Even when there is staff movement, the team can seamlessly pick up communications, ensuring stable after-sales support. At the same time, management can guide team members to optimize their responses, delivering a better overall experience to customers. Joseph also highlights that AI is bringing tremendous value to businesses, though he recommends introducing appropriate digital solutions step by step to maximize their effectiveness. Curious to see how Folks Machinery and Equipment is breaking with tradition and successfully upgrading their services? Watch the video now to hear Joseph's insights! Contact us to learn more about FUJIFILM BI Hong Kong’s DX solutions for SMEs: https://bit.ly/4qFsnDV