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In this video, Steve - Co-founder of COCOCO explains the most essential information for the customers to use the website, and more. COCOCO: How it Works / https://cococohome.com My name is Steve and I am one of the founders of COCOCO. I want to talk about how we collaborate with our customers to create amazing furniture. We work very hard to try to make our customer experience as pleasant and productive as we can. In a perfect world, all of our customers would be able to make an appointment and visit one of our Showrooms. You can make such an appointment on this site or by giving us a call. We have people come from far and wide to see our furniture, and I think they would just about all tell you it was worth the trip. In our showrooms, you are able to see, and sit on, examples of our furniture and also see a much broader selection of fabric and leather options than we could ever put online. If you are unable to visit a Showroom, we offer virtual showroom consultations utilizing our telepresence robot “Chester” which offers an immersive Showroom experience with one of our designers. It is super easy. Book an appointment and we will send you a link that will allow you to log into Chester from your device. We will help you navigate Chester around our showroom to see styles and demonstrate the depth options on various pieces, and then help you sort through the leather and fabric options. Of course, whether you are going to make a showroom visit or visit virtually, the best place to start is on our website. Our Lookbook is a great jumping-off point to look for inspiration. It is where we share our favorite recent pieces. You will see a variety of styles and a broad cross-section of our leathers and fabrics on our furniture. The “Learn About” tab is a great place to find resources on how our furniture is made, the Leather and fabric options that are available, and more information about our process. There is also an animation on our home page that does a great job of conveying what is inside of our furniture. The “Shop” tab will allow you to see all of our styles at once. You are then able to sort them in several ways which will be helpful in narrowing down the styles you like. For example, If you select a Classic Chesterfield in leather you will be able to select the length and depth of the couch, the leather you love most, and options such as decorative nails and see a final price. Of course, you are not on your own in this process. We have designers on staff who are available to talk through all of this with you on the phone, send you swatches of fabrics and leathers, and advise you on the best sizes or configurations for your space. We especially encourage you to order swatches, whether on the website or over the phone. It can be really helpful for you to see what you are going to be ordering in your own light. Once you have made your selections, you can complete the order online or, better still, call us and order over the phone. Either way, we will want to talk through your order with you and make certain we are going to build exactly what you want. Once we have the order, we will, in turn, order the materials to make the furniture and place it in the queue for production. If there is anything that will materially delay the process we will contact you to let you know, but, other than that, please reach out to us if you have any questions or concerns about your order. When we started COCOCO we called ourselves “The Comfortable Couch Company” which we later shortened to “COCOCO” because—well—it just sounded cooler.— Either way, “Comfortable Couch” is still in our DNA. Thank you for taking a look.