Скачать с ютуб How to Build a Knowledge Base в хорошем качестве

How to Build a Knowledge Base

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues. In this video, our Product Specialist Matt Beran walks you through creating a Knowledge Base on InvGate Service Management. --- Key moments: 00:00:00 Introduction 00:00:38 How to build your Knowledge Base - Initial setup 00:03:52 AI drafted articles 00:06:16 Writing the article 00:07:03 Knowledge base tour 00:09:17 Integration and API 00:09:52 Knowledge workflow 00:11:57 Closing --- You can find more information on InvGate Service Management here: https://hubs.ly/Q02K693q0 And don't forget to subscribe to our LinkedIn page:   / invgate  . *Starting October 7, 2024, InvGate Service Desk is called InvGate Service Management. For more information, click here: https://blog.invgate.com/invgate-evol... #knowledgebase #knowledgebasearticles #helpdesk #invgateservicemanagement #knowledgebase #knowledgebasearticles #helpdesk