How Catalin Petre Runs Customer Success in a Database Scale-Up | Mastering CS: Ep 47 скачать в хорошем качестве

How Catalin Petre Runs Customer Success in a Database Scale-Up | Mastering CS: Ep 47

What does Customer Success look like inside a scale-up where CS is lean, blended with Sales, and deeply tied to Support? In this episode of Mastering CS: Candid Leader Insights, Irina Cismas sits down with Catalin Petre, Customer Success Manager at Several Nines, the company helping teams deploy, manage, and operate open-source databases in production. Catalin shares why he left a 7-year corporate career, how CS works when every account is shared across Account Executives and technical teams, and how relationship-building, onboarding speed, and organization drive renewals. 0:27 – Why Catalin left corporate for a scale-up 1:48 – What Catalin actually does week to week 4:47 – Building CS when you’re the first (and only) CS hire 8:07 – Technical customers and relationship-building 10:28 – Prioritization when you’re a team of one 11:47 – Scrappy vs structured: where process matters 15:12 – Account health signals: what tells him something is off 19:53 – Corporate friction vs direct access: Slack over ticket chains 21:39 – Cross-functional alignment in a startup environment 23:07 – Career advice: who qualifies for CS and what drives growth With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress ------------------------ Custify Website: https://custify.com/ LinkedIn:   / custify   Twitter:   / custifysrl   Facebook:   / custify   Contact: https://www.custify.com/contact