Transforming claims resolution at Parasol: Accelerating outcomes with Platform Engineering скачать в хорошем качестве

Transforming claims resolution at Parasol: Accelerating outcomes with Platform Engineering

Parasol, a fictional insurance provider, found itself at a critical juncture when mounting claim volumes and slow turnaround times threatened both its customer relationships and employee morale. In this session, we explore how Parasol overcame these challenges by combining open source AI, practical platform engineering, and a culture of community-driven innovation. At the heart of this transformation were cutting-edge tools which empowered developers to experiment rapidly in their own “inner loop” while central platform teams maintained production-ready stability. We’ll show how Parasol pinpointed strategic priorities, streamlined software delivery through a dual-loop model, and embraced the open source principles to unify teams around a shared goal of serving the customer. The result was more efficient claim handling, smoother collaboration, and a major boost in customer satisfaction. Attendees will learn practical steps to replicate this success: from building a self-service (AI) environment to weaving in automation for security and compliance checks This talk offers a clear blueprint for unlocking transformative business outcomes. MEET THE SPEAKER Stefan van Oirschot Principal Global Solution Architect, Red Hat As a Team Topologies Advocate, and a Principal Global Solution Architect at Red Hat, I work with our customers to co-create game-changing digital solutions, inspired by the adoption of Red Hat's open technology, open process, and open culture. With over 22 years of IT experience I have a proven track record of delivering value and innovation to customers of all sizes and industries. I am passionate about organisational transformation, team topologies, diversity, and inclusion. I love to exercise and ride motorbikes.