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Field Management

Learn how to efficiently manage fields in ServiceTonic! In this video, we guide you through the process of creating and configuring different types of fields, setting permissions, and even adding translations. Follow our practical examples to see how fields can be seamlessly integrated into tickets, helping your IT team work more efficiently. Whether you're setting up ticket fields, contact fields, or schedule fields, this step-by-step tutorial covers all you need to know. Watch now and enhance your ServiceTonic experience! 00:07 - Introduction to Field Management 00:37 - Creating a New Field 02:57 - Field Types 03:35 - Configuration Options 04:46 - Permissions 06:02 - Field Properties 08:47 - Field Types 09:25 - Practical example: 09:35 - Title Field (Single Line Text) 09:57 - Priority Drop-Down Field 10:07 - Expected Resolution Date (Date Field) 10:19 - Label Field 10:28 - Issue Type Drop-Down Field 10:38 - Category Drop-Down Field 10:50 - True/False Toggle Field 10:55 - Multi-Line Text Field for Observations and Conclusion #ServiceTonic #FieldManagement #itsm #HelpDeskSolutions