Bridging Past and Present: The Evolution of Customer Experience скачать в хорошем качестве

Bridging Past and Present: The Evolution of Customer Experience

Jay Baer reflects on his diverse career, transitioning from government and environmental services to digital marketing and customer experience. He highlights the common thread across different sectors: the fundamental human emotions that drive customer interactions remain constant, regardless of industry. Jay and Christian discuss changes in customer expectations over time, emphasizing the current need for empathy and personalized engagement. Watch the full episode or read more here: https://nobelbiz.com/resources/first-... ________________________________________________________________________ We would love for you to join the discussion in the comment section below 👇🏻, and let us know what you thought about this episode. Hit subscribe 🖱️ to be the first one to find out about the upcoming episodes of the FIRST CONTACT series. — FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life. More from our FIRSTCONTACT Podcast: https://nobelbiz.com/first-contact-po... _____________________________________________________________________________ NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime. More on our carrier network: https://nobelbiz.com/technology/voice/ Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions. More on our omnichannel solution: https://nobelbiz.com/technology/omni-... _____________________________________________________________________________ Website: https://www.nobelbiz.com Linkedin:   / nobelbiz-inc-   Facebook:   / nobelbizinc   Twitter:   / nobelbiz   #CallCenterEvolution #WaitTime #CustomerSupport #CallbackTechnology #CustomerExperience #BusinessManagement #CustomerInteraction #omnichannel contact center #contact center