How Do We Handle Systemic & Tangled Root Causes in RCA скачать в хорошем качестве

How Do We Handle Systemic & Tangled Root Causes in RCA

In this bite-sized video, I discuss how to manage the tangled web of root causes in root cause analysis, particularly when multiple branches lead to the same root cause. I use a case study involving a theoretical consumer duty failing at a bank, where high product margins are a recurring cause for various issues, such as buried complaints and unclear fee explanations. I demonstrate how to link these causes coherently on a cause and effect chart. My goal is to show that root cause analysis can effectively handle systemic issues. I encourage you to think about how you can apply these linking techniques in your own analyses.