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Jo Johnstone, CS @ Microsoft: How the Fortune 500 are transitioning to AI-powered workflows скачать в хорошем качестве

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Jo Johnstone, CS @ Microsoft: How the Fortune 500 are transitioning to AI-powered workflows

AI adoption fails when you focus on the tech instead of the humans using it. Middle managers are the key to successful implementation, not executives. Show people how it solves THEIR problems and they'll sell it to themselves. Jo is an Enterprise Customer Success leader at Microsoft, where she guides some of the world's largest organisations through their AI transformation journeys with Copilot and M365. With over 13 years of enterprise customer success experience spanning Oracle's SaaS platforms to Microsoft's cutting-edge AI solutions, Jo specialises in turning complex technology adoption into human-centred change management success stories. As a Sr Copilot Cloud Solution Architect, she helps global enterprises build and deploy AI transformation strategies, creating "sticky AI habits" that drive real productivity gains from boardroom to shop floor. Previously, she architected customer success operations across EMEA and APAC regions at Oracle, managing business processes for global customer lifecycle platforms and specialising in gaming sector implementations. In this episode, discover how the world's largest organisations are navigating the transition to AI-powered workflows, the unexpected challenges of implementing Microsoft Copilot, and why the human element remains the most critical factor in technological transformation. 🎯 On the Docket: 00:00:00 - Why customer success has become more vital than ever in the AI era 00:02:40 - Building AI adoption playbooks without established ROI benchmarks 00:03:50 - Security concerns and data privacy: the top enterprise AI fears 00:04:30 - The data readiness challenge: cleaning up 20 years of SharePoint chaos 00:05:20 - From keyword searching to natural language: retraining human behavior 00:08:00 - Art of the possible: showing executives what AI can actually do 00:11:00 - Why executives are easier to convince than IT departments 00:13:20 - Managing expectations: when business wants to move at 90 mph 00:14:20 - Customer advisory boards: how enterprises shape AI product development 00:18:00 - The ADKAR change methodology: building sustainable AI adoption 00:22:00 - The middle management bottleneck: where AI transformation gets stuck 00:26:00 - Making people feel safe with AI: addressing job security fears 00:30:00 - Teams evolution: from email to chat to AI-powered workflows 00:34:00 - Burnout as the unexpected driver for AI workplace adoption 00:39:00 - What's in it for me: making the personal case for AI tools 00:42:00 - Setting expectations: teaching what AI can't do vs. what it can ⚡ Key Points: 78% of knowledge workers are already bringing personal AI tools to work without organisational oversight The biggest AI implementation challenge isn't technical—it's human behavioural change Data quality and security must be addressed before any AI deployment can succeed Middle managers are the key to scaling AI adoption, yet they're often overlooked in implementation strategies People resist change instinctively as a safety mechanism—successful adoption requires addressing emotional needs Organisations without AI plans risk losing control as employees adopt unsecured AI tools independently The most effective AI demonstrations focus on eliminating daily admin tasks rather than complex transformations Change reinforcement is critical—showing people new capabilities as they're released prevents license waste 🔗 Where to find Jo: LinkedIn:   / jojohnstone   ——————— VENTURES Nothing ventured, Nothing gained A show at the intersection of creators, startups, and operators. I've got a hypothesis that startup founders deeply understand product creators deeply understand distribution, and operators are the ones that allow you to scale to incredible heights - and I'm figuring out the pattern within all of this. Where to find me 🌍 VENTURES Home - https://virajacharya.substack.com/ 📸 Instagram -   / virajacharya   🐦 Twitter -   / viraj__acharya   🖇️ LinkedIn -   / virajacharya   📱 My TikTok -   / viraj_acharya   GET IN TOUCH: If you’d like to talk, I’d love to hear from you, ping me on LinkedIn

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