How to Build and Scale a Simple, Powerful Feedback Widget скачать в хорошем качестве

How to Build and Scale a Simple, Powerful Feedback Widget

Real-time feedback collection is becoming more common on websites, but what does a successful statewide feedback platform look like? How can that feedback be used to create a truly responsive government culture? Two years ago, New Jersey launched its first feedback widget, and has since scaled to over a dozen departments and agencies, including the main NJ.gov homepage. Since then, its collected over 430,000 ratings, 70,000 comments, and 22,000 emails from residents, and helped make improvements to digital services, web content, correspondence, and more. Team members from the Office of Innovation will dive into how they built the widget, how it scaled to meet residents, and how they're thinking about what's next. The panel will share technical details behind the project as well as actual pieces of feedback that led to meaningful improvements across NJ programs. They’ll also share how you can get started capturing and using feedback. - This video is part of FormFest 2025—a virtual event showcasing governments working to make services accessible to everyone through online forms. Watch the entire event on our YouTube playlist:    • FormFest 2025