Customer Service in Supply Chain - 8 Steps to Getting it Right скачать в хорошем качестве

Customer Service in Supply Chain - 8 Steps to Getting it Right

Many organisations still struggle with developing and managing the customer service offer in their Supply Chains. As a consequence, some customers are over serviced and additional cost is incurred. And on the other side of the coin, some customers are under serviced and may not be happy. Here are my 8 simple steps to ensuring your customer service is appropriate and well managed. ✔️ Need Some Help?✔️ Just connect with me or follow me on LinkedIn and send me a message there:   / robobyrne   https://logisticsbureau.org/z7eih_onc4Q TIMESTAMPS (in case you want to skip) 👇 0:00 Intro 1:27 Understand Customer Expectations 2:34 Align with Business Goals 3:00 Customer Expectations + Business Goals 3:28 Establish Cost v Service Impacts 4:07 Develop Service Policy 4:39 Communicate To Costumers 5:06 Communicate To Business 5:24 Managing the Customer Service Policy 6:42 Summary 7:20 Outro 🟨 Don't forget 🟨 to SUBSCRIBE. New Supply Chain videos every Wednesday. AND 🙋 Do Please comment with your thoughts, suggestions and any questions #supplychainsecrets #supplychain #logistics ⚡ MORE Free Resources ⚡ My Supply Chain BLOG. https://www.logisticsbureau.com/blog/ 💥 Global CONSULTING Support - from Logistics Bureau 💥 https://www.logisticsbureau.com/ Logistics Bureau is my 'day job'..... ⚡ Online supply Chain Learning Program (very cheap) ⚡ Online Educational Program: https://www.supplychainsecrets.com/ ⚡ LET's CONNECT ⚡ LinkedIn (me):   / robobyrne   and (my business)   / logistics-bureau   Facebook:   / logisticsbureau   Twitter:   / logisticsbureau   Insta:   / supplychainsecrets   #supplychaincustomerservice #customerserviceinlogistics