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"Customers no longer find satisfaction solely in packaging and achieving net-zero reductions. They now seek more precise and nuanced improvements within the food production chain, including details like how Fortnum & Mason cultivates the carrots served on their tables." As #sustainability becomes an essential concern for all brand owners in meeting customer demands, our latest Business Lounge guest, Tom Athron, CEO of Fortnum & Mason, brings valuable insights to the table. In our second episode, you're invited to follow Daisy Ip, Director for the Nordics, UK, and Ireland, and Tom Athron, CEO of Fortnum & Mason, as they explored how Fortnum & Mason not only addresses but actively responds to customer needs, implementing actions within their daily store operations. During this episode, you also dive into #Fortnum's significant connections with Hong Kong and discover why #HongKong holds a special place as one of Fortnum's preferred markets, among other intriguing topics. So, let's roll the cameras and enjoy the show! 🎥 #Fortnum&Mason #HKTDCLondon #BusinessLounge2023