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[BOOK A 30-MIN DISCOVERY CALL] → https://meetings.hubspot.com/bryan-klein If you’re exploring Power Platform / Dynamics for modernization, we’ll help you map the right approach: custom, off-the-shelf, or hybrid. Lisa Holmquist (Product Manager) sits down with Jeff Maughan (System Architect) to unpack the real-world tradeoffs behind off-the-shelf apps, fully custom builds, and the hybrid “sweet spot” inside Power Platform + Dynamics, based on modernization work for government teams in Idaho. Chapters • 00:00 Intro: Lisa + Jeff + what this episode covers • 06:35 Off-the-shelf vs custom vs hybrid (what the terms mean) • 09:00 Low-code automation + “citizen developer” reality (Power Automate) • 12:35 Decision factors: requirements discovery + matching needs to features • 14:10 Field Service example: when “too much app” becomes baggage • 17:45 Maintenance & platform value: what Microsoft handles vs what you own • 20:05 Cost/benefit + performance: async flows vs instant UX expectations • 23:00 Integrations: connectors + data feeds + REST APIs + shared data model • 39:20 External portals with Power Pages + governance-friendly architectures • 40:40 Copilot: AI woven into apps (not just “bolt-on chatbot”) • 52:40 Config-first design: make change easier without rewriting flows • 54:10 Customization reality: plugins, APIs, C#/JS—when it’s worth it • 55:20 Custom components + React (repeatable UX patterns at scale) • 1:02:10 CTA: book a 30-minute discovery call Ready for a quick 30-minute discovery call? Check availability + book here: https://meetings.hubspot.com/bryan-klein Tools covered in the show • Microsoft Power Platform (low-code platform spanning apps, automation, data, and AI) https://powerplatform.microsoft.com/ • Power Apps (building apps for internal workflows and business processes) https://powerapps.microsoft.com/ • Dynamics 365 (off-the-shelf business applications like Customer Service and Field Service) https://dynamics.microsoft.com/ • Power Automate (cloud-based workflow automation with connectors) https://powerautomate.microsoft.com/ • Dataverse (shared data model and managed database for Power Platform) https://powerplatform.microsoft.com/d... • Power Pages (external-facing, low-code websites and portals) https://powerpages.microsoft.com/ • Copilot (AI capabilities embedded across Microsoft tools) https://www.microsoft.com/copilot • REST APIs (system-to-system integrations over HTTP) https://restfulapi.net/ • Custom code/plugins (server-side and client-side extensions using C# and JavaScript) https://learn.microsoft.com/power-app... • Custom UI components (React-based component frameworks for richer UX) https://react.dev/ To learn more about who we are, what we do, and how we do it, visit our website at https://www.intimetec.com. SUBSCRIBE to the In Time Tec YouTube channel: / @intimeteccreatingabundance Follow @InTimeTec Linkedin: / in-time-tec Facebook: / intimetec Instagram: / intimetec_ We are a global software services company that partners with our clients to provide access to talent, enable innovation, and deliver immediate ROI.