🦺 TRAINING THURSDAY: Customer Service Excellence for Construction Professionals скачать в хорошем качестве

🦺 TRAINING THURSDAY: Customer Service Excellence for Construction Professionals

Kerry and Jordan talk about ICBA’s latest featured course. In construction, the difference between a good company and a great one often comes down to one thing — how it treats people. Project owners, subs, suppliers, regulators, and crews all make up the ecosystem that builds success. Managing those relationships takes more than technical skill; it takes exceptional customer service. That’s what this course is all about. Led by respected industry trainer Eric Tung, Customer Service Excellence for Construction Professionals helps you turn everyday client interactions into opportunities to build loyalty, earn referrals, and strengthen your company’s reputation. Across two engaging four-hour online sessions, you’ll explore practical ways to: • Communicate clearly and confidently with clients and partners • Handle deficiencies, cost overruns, and unexpected delays with professionalism • Turn disputes into opportunities for long-term trust • Create a proactive customer service plan tailored for the construction world Eric’s interactive workshops use real-world examples from project sites and offices — from managing difficult clients to handling change orders and negotiating resolutions. Participants consistently say his sessions are eye-opening, practical, and immediately applicable. Details: 📅 Dec 3–4, 2025 | 8:30 AM – 12:30 PM PST 🧑‍💻 Live Online via Zoom 🎓 Gold Seal: 2 Credits | BC Housing: 8 CPD Points 💰 Member Rate: $420 + GST (Non-member $480 + GST) Whether you’re a project manager, supervisor, sales representative, or anyone who interacts with clients and partners, this course will help you stand out in a competitive market — and turn great projects into lasting relationships. Register at: https://icbatraining.arlo.co/w/course... Missed this one? Check out icba.ca/courses