Controlling Process || Business Studies || Class 12 || NCERT скачать в хорошем качестве

Controlling Process || Business Studies || Class 12 || NCERT

Steps in Controlling Process (NCERT) 1. Setting Performance Standards • Standards are the criteria against which actual performance is measured. • They may be set in terms of cost, time, quantity, quality, etc. ⸻ 2. Measurement of Actual Performance • Actual performance of employees and departments is measured. • This can be done through reports, observations, and statistics. ⸻ 3. Comparison of Actual Performance with Standards • Actual performance is compared with the pre-determined standards. • This helps in identifying deviations. ⸻ 4. Analysing Deviations • Deviations may be positive or negative. • Minor deviations are ignored, but major deviations are analysed carefully. ⸻ 5. Taking Corrective Action • Necessary steps are taken to remove deviations. • Corrective action ensures performance goes back on the right