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Airline Customer Service Agent Job Description To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. As a customer service agent, it is almost a guarantee that you will hear customer complaints and problems – and it is up to you to resolve them. An airline customer service agent is the first point of contact for a passenger in an airport or over the phone Assist passengers with self-service check-in kiosks • Inspect and verify passenger documentation • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations • Manage passenger baggage processing including handling and fee calculation if applicable • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance • Direct passengers through Customs, Immigration, and quarantine as required • Make public address announcements as required • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements • Comply with Swissport Standard Operating Procedures (SOP’s) • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software • Produce work-related documentation when required • Maintain the highest standards of safety and security at all times airline customer service agents check boarding passes, upgrade seats and reissue tickets when a flight is overbooked. A workday may be routine or very stressful. For example, a weather or safety issue may cause the cancellation of several flights. Harried passengers trying to make a connecting flight or get to a destination may take their frustration out on the first employee they see. That employee is usually an airline customer service agent. Uncontrollable circumstances may leave a service agent without a remedy to a problem. Our WEBSITE - http://pdclassessgnr.in www.pdclassessgnr.com “People and Diamonds have real market value once polished” To study with us, do watch -    • Good News from PD Classes : Interview : Co...   Most Important educational videos (Pls don't miss to watch) English speaking videos -    • SPOKEN ENGLISH (American Accent) English S...   INTERVIEW Videos -    • INTERVIEW PREPARATION   Group Discussion -    • Group Discussion in English : Media : Cele...   Body Language -    • Body Language (Gestures & Postures)   customer #service #agent interview : #Airline #csa Teacher Interview -    • Teacher's Interview #NVS #APS #KVS College...   Bank Interview -    • Bank Interview IDBI JAM , #IBPS #PO #RRB #...   #customer service agent interview questions and answers MR Interview -    • MR Job Interview (Medical Representative)   Whether you are a citizen of India or Pakistan, Bangladesh, Nepal, or a NRI, non resident Indian or Pakistani settled in Dubai, Canada, US, UK, Australia, Italy, Greece etc., you must watch this English (PERSONALITY DEVELOPMENT) learning video of PD CLASSES RAJASTHAN to speak fluent English. PD CLASSES RAJASTHAN (YouTube channel) focuses on learning English for people whose mother tongue is Hindi. You will find English lessons related to spoken English conversation, Grammar, and sentences you would use in your daily English speaking. Pls watch & study from all our English lesson to be a fluent English speakers and speak English without hesitation. Pls help us in growing our channel Please Like,Comment,Subscribe n Share Don't forget to Subscribe so you'll hear about our newest videos Be a part of our fb page - 7th day personality Development Classes airline customer service agent interview questions and answers Avail our 3rd book to learn English at home - '70 ways of Spoken English'    / pdclassesrajasthan   google.com/+PDCLASSESRajasthan in.linkedin.com/in/pdclasses Welcome for the next 7 days coaching from PD CLASSES (Food & Accommodation are arranged from PD Classes) Website - http://pdclassessgnr.in Facebook:   / pd.classes   Instagram:   / pd.classes