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Join us on Behind The Chain for episode #11, with Special Guest Fran Gresswell, the Founder of Riviera Iced Tea! This is a brand on the horizon - Fran's story is jam packed, with how Riviera came to be and the product characteristics being unique. She's not messing around, these delicious beverages are an instant hit amongst the market and continue to blossom! Joey & Fran discuss the following: • The Rationale of Bringing a Mediterranean-Inspired Beverage to UK shores • Why Riviera Iced Tea Over Other Beverages? • Her Stance on the eCommerce Market & Emerging Challenges Being Faced • How Riviera is Going From Strength to Strength, and Where Next... Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce. Subscribe & Enjoy. --------------------------------------------------------------------------------------------------------------------------- Apple Podcast: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/episode/338p... Amazon Music: https://music.amazon.co.uk/podcasts/7... Sponsors: If you are a Logistics Technology Company OR Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com Timecodes: 0:00 - 6:40 - Intro [The Moment of Becoming a Business Leader] 6:41 - 10:56 - Who are Riviera? 10:57 - 15:40 - Local to National 15:41 - 21:36 - Teething Issues With Manufacturing 21:37 - 25:15 - Confidence to Scale 25:16 - 26:30 - In 5 Years Time 26:31 - 29:09 - eCommerce Weighing in Strong 29:10 - 30:27 - Customer Loyalty 30:28 - 35:19 - Carrier Choice & Contributing Factors 35:20 - 38:40 - Anything You Would Have Done Differently Starting Out? 38:41 - 43:14 - The Sales Journey 43:15 - 47:09 - Riviera Amongst the Market 47:10 - 50:26 - Flavours! 50:27 - 52:44 - Favourite Moment to Date? 52:45 - 55:23 - People are Interesting... 55:24 - 59:42 - What's After the Success of Riviera?