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Welcome to another episode of Ops Cast by MarketingOps.com, powered by The MO Pros. In this episode, host Michael Hartmann sits down with Kimi Corrigan, Vice President of Marketing Operations at Huntress, to explore the human side of operations leadership that rarely makes it into roadmaps or system diagrams but shapes everything. Kimi shares hard-earned lessons from leading ops teams through growth, transition, and uncertainty. This conversation goes beyond tools and process to examine servant leadership, psychological safety, and the emotional intelligence required to lead well inside big organizations. In this episode, you will learn: ✅ What Marketing Operations leadership really includes beyond systems and workflows ✅ How to lead with empathy without sacrificing accountability ✅ Why psychological safety is essential for honest, high-performance teams ✅ How to build trust before crises hit so teams can withstand pressure ✅ What to focus on when stepping into a new organization as an ops leader ✅ Where AI can genuinely support leadership communication and self-awareness ✅ The non-technical skills aspiring ops leaders should start building now If you care about sustainable teams, strong culture, and growing beyond technical execution, this episode will challenge how you think about leadership in Marketing Operations. Enjoyed this episode? Subscribe to Ops Cast wherever you listen. Join the community at https://marketingops.com/ #MarketingOps #MarketingOperations #OpsLeadership #ServantLeadership #PsychologicalSafety #EmotionalIntelligence #RevenueOperations #TeamLeadership #OpsCast #MOPros