How the Next Generation of Seniors Is Reshaping Senior Living | Traci Taylor-Roberts скачать в хорошем качестве

How the Next Generation of Seniors Is Reshaping Senior Living | Traci Taylor-Roberts

The senior living industry is at a pivotal turning point, and this episode of Bridge the Gap captures exactly why. Josh and Lucas sit down with returning guest Traci Taylor-Roberts, newly appointed CEO of Harmony Senior Services, to discuss leadership transitions, portfolio growth, and, most importantly, the changing expectations of today’s senior living customer. From resident advisory boards and technology feedback loops to customization in design and resident-led programming, this conversation highlights how listening to residents is becoming a competitive advantage. Key Topics: Why structure, technology, and people must evolve together Resident advisory boards as a tool for engagement and innovation How technology expectations are changing in senior living Designing communities with, not just for, residents Why the future of senior living is partnership-driven Meet the Hosts: Josh Crisp:   / joshcrispsocial   Lucas McCurdy:   / lucasmccurdyseniorlivingfan   Connect with Our Guest Traci Taylor-Roberts:   / traci-taylor-roberts-07094165   For more information about the podcast, visit btgvoice.com Sponsored by Aline, Gibson Insurance, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction, and Solinity. Produced by Grit and Gravel Marketing. Timestamps: 00:41 – Welcome to Bridge the Gap & introduction of Tracy Taylor 01:00 – Tracy’s transition to CEO at Harmony Senior Services 01:45 – Harmony’s footprint and community portfolio overview 02:34 – Community size, care levels, and operational scale 02:53 – Early priorities: structure, technology, and people 04:31 – Meeting residents and building feedback loops 05:25 – Resident advisory boards and problem-solving at scale 06:47 – A new generation demanding technology 08:11 – Development plans and geographic strategy 09:28 – Partnering with residents instead of “serving” them 11:12 – Residents as marketers and community leaders 12:23 – Refreshing communities and staying relevant 13:35 – Customization and design flexibility in senior living 15:06 – Balancing customization with operational efficiency 16:15 – Ambassador program and industry collaboration 17:35 – Why new voices and ideas matter in senior living