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Artificial intelligence is everywhere—but most leaders still aren’t sure how to use it effectively. In this episode of Bridge the Gap, we sit down with Tiffany Karlin and Nate Sundheimer of Wipfli to unpack what it truly means to be an AI-empowered leader in senior living. Rather than focusing solely on tools, Tiffany and Nate emphasize that successful AI adoption starts with a new mindset and self-awareness. They explore why culture, not technology, is the biggest barrier to transformation, how leaders can balance innovation with compliance, and why delegating work to both humans and AI is becoming essential. We unpack: Why AI adoption starts with leadership mindset, not tools The concept of the “AI-empowered leader” Delegating work to humans vs. AI Offensive vs. defensive AI strategies in senior living Meet the Hosts: Josh Crisp: / joshcrispsocial Lucas McCurdy: / lucasmccurdyseniorlivingfan Connect with Our Guests Tiffany Karlin: / tiffany-karlin-b2942b Nate Sundheimer: / nathansundheimer Produced by Grit and Gravel Marketing. Become a sponsor of Bridge the Gap. 01:08 – Welcome from LeadingAge Boston 01:23 – Why AI dominates every leadership conversation 02:04 – AI starts with mindset, not technology 04:55 – The six traits of an AI-empowered leader 07:27 – Finding direction in the AI “open sea” 09:18 – Self-awareness as a leadership superpower 12:43 – Offense vs. defense: AI strategy explained 15:32 – The three M’s for starting AI change 18:42 – Readiness gaps holding senior living back 21:15 – Final takeaways and leadership call to action