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Crucial Conversations Tools

Crucial Conversations are often the conversations we handle the worst. In this presentation, I share practical tools from Crucial Conversations to help you stay calm, speak honestly, and keep dialogue open when it matters most. You’ll learn how to: Recognize when a conversation becomes “crucial” Avoid silence and defensiveness under stress Restore safety with mutual purpose and mutual respect Use simple tools like apology, contrast, and CRIB Move from tension to clarity and shared action These skills apply to anywhere conflict shows up. This is about staying grounded, building understanding, and creating real connection under pressure.