Making CX Everyone’s Job — Experience Matters! S.3 Ep.9 скачать в хорошем качестве

Making CX Everyone’s Job — Experience Matters! S.3 Ep.9

You’ve mapped the journey, built the dashboards, and rallied teams around “customer centricity.” But somehow, the experience still breaks between departments. The truth is, we’ve all been on the receiving end of disconnected experiences, one department promises something, another drops the ball, and the customer is left frustrated. The fix isn’t another survey, it’s breaking down the walls inside your business. Join Stacy Sherman, award-winning CX leader, author, and host of the Doing CX Right podcast, for an inspiring episode of Experience Matters! She’ll share how breaking down internal silos between marketing, operations, and IT leads to seamless, human-centered journeys that build loyalty and trust. This session offers a candid look at how brands can align teams, data, and goals to create experiences that feel as intentional as they are measurable. What you’ll learn: ✅ How cross-functional collaboration drives consistent, end-to-end experiences ✅ Practical steps to break silos and align teams around the customer journey ✅ How to apply Stacy’s Heart & Science Loyalty model to retain customers and employees Who should attend: This episode is for anyone ready to move from talk to action when it comes to CX transformation, especially if you’re: CX & VoC professionals aligning cross-functional teams Marketing or operations leaders bridging internal gaps Journey designers and analysts optimizing end-to-end experiences Anyone tired of “handoffs” that drop the customer Why you’ll want to tune in to Experience Matters: We skip the echo chamber, expect bold, practical insights from seasoned CX pros You’ll walk away with messaging you can steal and use tomorrow You’ll laugh a little (probably at how often we’ve all made the same mistake) 🎤 Featuring Guest Expert: Stacy Sherman Stacy is a globally recognized CX leader, W3 Award–winning podcast host, and Top 25 Global Thought Leader (ICMI). She’s led customer experience and marketing transformations at brands like Verizon, Schindler, and Liveops, and is the author of Transformative Journey Management. Her Doing CX Right movement bridges heart and science to help brands humanize business, drive loyalty, and create workplaces people love. 📅 Wed, Jan 21st at 1:00 PM CT Register now — Your customer’s not waiting for alignment, why should you? 📌 Can’t make it live? Sign up anyway, and we’ll send you the recording afterward!