Creating a Complete Business Continuity Plan with CCNG Member David Reed скачать в хорошем качестве

Creating a Complete Business Continuity Plan with CCNG Member David Reed

In this member talk on business continuity planning, David Reed draws from his experience leading Walt Disney World’s Y2K preparedness efforts to illustrate how to build resilient operations. He outlines a structured approach that includes defining roles and responsibilities, identifying critical business processes, assessing potential threats and financial impacts, and establishing preemptive actions and manual workarounds. David highlights five major risk areas—internet access, physical location, phone systems, business applications, and agent availability—and stresses the importance of tiered response plans based on outage duration. Effective continuity planning, he notes, balances cost and risk while ensuring readiness through redundant systems, remote agent capabilities, and regular testing. Ultimately, success depends on having clear activation triggers, plans for returning to normal operations, and consistent testing to keep the organization prepared for any disruption.