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113 HOW You Do WHAT You Do

If I had to title one of the most important lessons I’ve learned in building and leading cleaning teams, it would be this: How you do what you do is the quiet skill that can change everything. The tone that precedes your words sends a message. Your presence and body language in a room speak volumes without making a sound. And when you DO speak, the way you ask or answer a question affects those around you. All of those expressions of your inner self will determine what happens next. How You Do What You Do When emotions run hot An upset customer, a missed service, and a staff member who snapped at you can produce your own emotional response. I am not asking you to lie. I'm suggesting that you take charge of your response. Because your next sentence can be like a thrown fist or an open hand of encouragement. Ask yourself, before you speak: "What do I want to have happen next? Do I want a fight, or a solution?" In the world of commercial cleaning, the win is almost always the same. A clean building and a relationship that stays intact. How You Do What You Do When Interacting with Team Members There are times when the voices of my previous Sales Coaches ring in my ears. They remind me that we each have two ears and one mouth for a reason. Listen first. Peel the onion. Is this person angry because of the missed task, or because they felt ignored last week? Are they scared because it’s their first day and they don’t know our procedures? I still remember my first days at work. I felt embarrassed about pushing a restroom cart while people I graduated with sat working at desks. That memory keeps me humble. Fear and pride are real. Read the body language, not just the words. How You Do What You Do When Teaching Sometimes the solution is in how you teach. Talk is cheap if the learner is overwhelmed. Invest your time to show them: Have your PPE on Use the right chemical Use the right color microfiber Perform the task in the right sequence. Then I ask them to do it. Correct them if needed and ask them to try again. Demonstrate and be patient. Ask them to try again. Adjust and repeat your direction. I can guarantee this method beats an angry lecture every time. You don’t want your team to fear you. You want them to trust you. How to Change the Room A mentor once taught me to “change the room.” If a class is drifting to their phones, I’ll move to the back so everyone must turn. During personal interactions, I may lower my height by sitting. I’m a big guy, By sitting on a desk some people will interpret that as less intimidating. I’ll call someone by name and ask a question. Small shifts reset focus without raising volume. How You Do What You Do When Disrespected Owners, I get it—disrespect stings. But that cinematic “my way or the highway” moment comes with a bill. On it you'll find: HR issues Schedule chaos Client risk The ripple effect on the rest of the team You can turn that flashpoint into training. Ask: What made you feel this way? What broke down? Is this a problem with communication, equipment, supplies, expectations? Make your team members part of the solution. People rarely come to work to do a bad job. They get stuck when tools fail, instructions are unclear, or dignity feels threatened. Here’s the deeper payoff The way you de-escalate with your staff is very often how they’ll handle your customers. You’re modeling a communication style that your frontline will mirror when no one’s watching. Do it consistently and it sticks. How you do what you do sets the culture. It lowers turnover, protects accounts, and makes your day easier instead of harder. That’s leadership in the cleaning industry. your steady tone, clear expectations, hands-on training, and respect that goes both ways. Leaning to Make How You Do What You Do More Productive If you own a cleaning company and want a better return on your time, contact me here. I work with cleaning company owners to improve communication, training, and team leadership. Once implemented, these steps pay! You'll experience the difference with clients and team members. Reach out and let’s build the systems, scripts, and skills your team can use tomorrow. https://docsfs.com/contact/