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#082

What is the real role of HR and leadership today? In this episode of the Working Well Podcast, Tim Borys sits down with Dave Ulrich, one of the world’s leading thinkers on leadership, human resources, and organizational effectiveness, to challenge outdated assumptions about HR, wellbeing, and performance. Dave explains why HR can no longer be measured by activity—programs, training hours, or initiatives—but must be evaluated by outcomes that matter: customers, investors, employees, and communities. In this episode, you’ll learn: Why employee engagement drives customer loyalty and revenue Why leaders can’t demand engagement—they must model it How to manage the paradox of people and performance Where AI helps—and where human judgment still wins Why wellbeing must connect to strategy to matter 🎧 Listen to the full episode: 👉 https://timborys.com/podcast If this conversation resonated, like, subscribe, and share it with a leader who needs to hear it. #Leadership #HRStrategy #CustomerExperience #BusinessGrowth #FutureOfWork #PeopleAndPerformance #OrganizationalSuccess