🤝 Crucial Accountability: Mastering Performance Discussions скачать в хорошем качестве

🤝 Crucial Accountability: Mastering Performance Discussions

This video summarizes the book Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behaviour, an updated second edition written by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. This resource offers strategies and skills for addressing accountability issues, such as missed deadlines and poor behaviour, which can significantly impair relationships and organisational performance. The authors, leaders of VitalSmarts, present a model for navigating these difficult conversations before, during, and after they occur, based on decades of research into "positive deviants" who successfully manage accountability discussions. The text includes a table of contents detailing the book's structure and extensive praise from notable figures, such as Stephen R. Covey and Ken Blanchard, highlighting the book's effectiveness in improving communication and achieving results across various settings, from the workplace to personal life. Case studies demonstrate a strong correlation between improved accountability skills and significant gains in productivity, quality, and profitability in organisations.