Leading With Heart, Innovating With Purpose: Derrick Bernardo скачать в хорошем качестве

Leading With Heart, Innovating With Purpose: Derrick Bernardo

In this episode of A Minute with Maxwell – Mission in Motion, Heather Maxwell sits down with Derrick Bernardo, President & CEO of Broadmead Care in British Columbia, one of the province’s most respected continuing care organizations. Derrick shares his leadership journey from his first role in a psychiatric hospital to leading a rapidly growing, innovation-driven non-profit that serves veterans, seniors, and younger adults with disabilities. He reflects on: How early exposure to interdisciplinary teamwork shaped his collaborative leadership style The turning point of opening his first long-term care home and learning to balance high standards with adaptability Broadmead Care’s evolution from a single veterans’ lodge to a multi-site organization with seven homes and expanding third‑party management up Island The internal culture shift behind the “You Matter” commitment and how it’s improving staff retention, psychological safety, and resident experience Broadmead’s Long Term Care at Home program (federally funded to 2028), using technology and home care to help seniors safely age in place and reduce ER visits and hospitalizations Derrick and Heather also dig into: Common misconceptions about long-term and continuing care across Canadian provinces Why innovation ecosystems, partnerships and new models of care (like campuses of care and concierge-style independent living) are crucial for the future How Broadmead is tackling workforce challenges through creative recruitment, recognition programs (like the “You’re a Gem” award), and wellness initiatives Why Derrick believes seniors care offers limitless career paths—far beyond nursing alone Derrick closes with advice to his younger self—and to emerging leaders: take risks, listen first, act second, and never underestimate the power of relationships and engagement. If you’re a leader, policymaker, or professional in the continuing care sector—or simply care about how we support an aging population—this episode offers a hopeful, practical look at what’s possible when innovation and compassion meet. 00:00 – Introduction A Minute with Maxwell: Mission in Motion + guest intro (Derek Bernardo, Broadmead Care) 00:45 – Derrick’s first job & early lessons Psychiatric hospital, interdisciplinary teams, and family influence in healthcare 03:30 – Discovering true team-based care From “doctor decides everything” to collaborative care planning 05:22 – A turning point: opening his first home Early leadership challenges, perfectionism, and learning to pivot 07:08 – Evolving a leadership style From results-obsessed and angry to collaborative, strategic, and adaptive 09:45 – What is Broadmead Care? Mission, populations served, veterans programs, and growth to multiple homes 12:35 – Managing rapid growth responsibly Strategic planning, capacity checks, burnout prevention, and work–life balance 15:17 – Culture shift: the “You Matter” commitment Internal promise to staff, residents, families, and community 18:24 – Innovation ecosystem at Broadmead Cross-functional innovation committee and better communication 18:54 – Long Term Care at Home program Federal funding, goals, and tailoring supports to each senior 23:03 – Tech that keeps seniors at home Robot vacuums, Medicube, fall detection, video doorbells, lighting, Alexa, tablets 25:40 – Misconceptions about continuing care Waitlists, provincial differences, and need for better public education 27:56 – Big trends shaping the future Aging demographics, more beds, home & community supports, new care models 30:13 – Nigel House & new models of care Campus of care, independent living, affordable housing, concierge approach 33:24 – Attracting and retaining staff HHCAP program, awards, education, internal growth, wellness initiatives 35:56 – Where leaders should focus next decade National standards, funding reform, and scaling innovation 37:02 – Power of partnerships Why collaboration, third-party management, and shared infrastructure matter 39:39 – Leading through crisis: the pandemic Site with no staff, partnerships, flying in help, and staying calm under pressure 42:22 – Why choose a career in seniors care? Diverse roles beyond nursing and career-path stories 44:17 – Advice to Derrick’s younger self Take risks, listen first, act second, and invest in relationships 45:26 – Closing thoughts & call to action Heather’s wrap-up and how to learn more about Maxwell Management Group