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Political discourse is the soul of democracy, but misunderstanding and overconfidence can fester in divisive conversations. The widespread shift to online discourse exacerbates many of these problems and corrodes the capacity of diverse societies to cooperate in solving social problems. Scholars and civil society groups promote interventions that make conversations less divisive or more productive, but scaling these efforts to online discourse is challenging. This talk will describe a large-scale experiment that demonstrates how online conversations about divisive topics can be improved with AI tools. Specifically, my colleagues and employ a large language model to make real-time, evidence-based recommendations intended to improve participants’ perception of feeling understood and increase intellectual humility. These interventions improve reported conversation quality, promote democratic reciprocity, and improve the tone, without systematically changing the content of the conversation or moving people’s policy attitudes. These findings replicate during a half year experiment on a large social media platform. Il ciclo “Le Serate della Lake Como School of Advanced Studies”, promosso da @fondazionealessandrovolta9672 si propone di creare un ponte tra il mondo accademico e la cittadinanza, offrendo un'occasione speciale per esplorare argomenti di grande attualità con esperti di fama. L'edizione 2025 si inserisce all'interno dell'Anno Internazionale della Scienza e della Tecnologia Quantistica, un'opportunità speciale per approfondire il ruolo e l'impatto della scienza quantistica e delle sue applicazioni sulla nostra vita quotidiana.