Review Scores Almost Killed my Airbnb Business скачать в хорошем качестве

Review Scores Almost Killed my Airbnb Business

Our short-term rental ratings crashed from 4.9 to 4.2 Stars. In this video I break down exactly how we rebuilt our ratings and lifted cleanliness scores while boosting our monthly bookings! We'll Cover: The operational mistakes that tanked our reviews (rapid scale, no training) The THINK protocol that fixed guest communication fast How 1-3-1 unlocked team problem-solving (no more “hot potato”) Cleaner QA that actually works (and why we swapped checklists for walkthrough videos) The 8:00 AM early check-in “gift” that guests love and reviews reflect If your STR reviews are slipping—or you’re about to scale—steal this playbook. Chapters 00:00 – The crisis: 4.9★ → 4.2★ (listings at risk) 00:48 – Scale without training: why quality collapsed 03:45 – Fixing “our house”: mid-level managers & daily ops cadence 06:09 – THINK protocol: Timely, Helpful, Indisputably accurate, No fluff, Keep up 10:01 – QA & incentives: monthly audits, scoring, bonuses 16:18 – Cleaning reality check: property visits & video walkthroughs 23:31 – 8AM early check-in gifting + the rebound to ~4.78★