Airbnb Almost Shut Us Down and How We Recovered скачать в хорошем качестве

Airbnb Almost Shut Us Down and How We Recovered

I nearly lost my entire Airbnb business — and it all started with our review scores. In just a few months, our ratings dropped and Airbnb started suspending our listings and even shutting down accounts. The problem wasn’t the guests — it was us. We scaled too fast, undertrained our team, and lost the personal touch that made our guests happy. In this video, I break down exactly how we recovered using two powerful systems that saved our business: 🧠 The THINK Protocol: Timely, Helpful, Indisputable, No Fluff, Keep Up & Follow Up — how we rebuilt our communication culture. 🔁 The 1-3-1 Protocol: One issue, three solutions, one recommendation — how we reactivated team problem-solving. Plus, I’ll show how we turned low morale into high performance, and how our team went from average to elite with a monthly grading and bonus system. This is how we rebuilt from 4.2 to 4.8 — and learned how to scale Airbnb operations without losing guest satisfaction. Chapter Marks 0:00 – The THINK Protocol in Action 0:50 – Grading Our Team (and Why It Worked) 1:45 – From 4.9 to 4.2: Our Scaling Nightmare 2:40 – Fixing Communication: The THINK Framework 3:30 – Unlocking Team Intelligence: The 1-3-1 Rule 5:20 – Empowering Decision-Making & Accountability 6:40 – Cleaning, Complaints, and the Road Back to 4.8 Stars 👉 If you’re an Airbnb host or STR manager, this could literally save your business. #AirbnbBusiness #AirbnbHost #AirbnbReviews #ShortTermRental #AirbnbTips #AirbnbCustomerService #THINKProtocol #131Protocol