How World-Class Law Firms Create a Culture of Excellence скачать в хорошем качестве

How World-Class Law Firms Create a Culture of Excellence

What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison and Brenda Plowman are two “energizing” experts, renowned for their ability to drive excellence in organizational culture and leadership. Drawing from their vast experience, in this Podcast they’re sharing actionable strategies, real-world examples, and key takeaways that highlight how world-class organizations create and sustain a culture of excellence. To learn more about how they can assist your leadership team or organization, Theo Gilbert-Jamison (info@psbydesign.com) and Brenda Plowman (brendalplowman@outlook.com can be reached via email. It would be their pleasure to assist! 00:00 Introduction 01:39 The Impact of AI on the Customer Experience 05:30 Mapping the Client Journey 12:15 Customer Loyalty is NOT Enough 16:03 Quantifying the Lifetime Value of a Loyal Customer 19:24 Focusing on The Human Experience 22:50 What's Next?