One CX |The Evolution of Customer Success | Conversation with Gema Tamames Monzón скачать в хорошем качестве

One CX |The Evolution of Customer Success | Conversation with Gema Tamames Monzón

Gema brings 9+ years of enterprise-level experience, currently serving as an Enterprise Account Manager at Wix. Her impressive journey spans from Cvent to ON24, Zaptic, and now Wix, where she's consistently driven revenue growth and achieved remarkable results. In this episode, we dive deep into: ✨ The Magic Number: Why 20-25 clients is the sweet spot for proactive CS management 🔄 Portfolio Strategy: How to segment by growth potential rather than just revenue size 📊 Beyond NPS: Why traditional scoring methods miss the mark 💼 Revenue-Driven CS: The shift from white-glove support to strategic revenue partner 🎯 Executive Engagement: Building meaningful relationships at the C-suite level ⚠️ Churn Prevention: Early warning signs and proactive retention strategies Gema challenges conventional CS wisdom and shares actionable insights that every Customer Success professional needs to hear. From ditching mandatory check-ins to becoming your client's unpaid business consultant, this conversation is packed with game-changing strategies.