One CX | The Evolution of Customer Success |Conversation with Pascal van Baren - VP Customer Success скачать в хорошем качестве

One CX | The Evolution of Customer Success |Conversation with Pascal van Baren - VP Customer Success

We're excited to welcome Pascal van Baren, VP of Customer Success at Dealroom, for a deep dive into the evolution and future of Customer Success! Pascal brings a unique perspective with 15+ years across 6 different industries. His journey from doing everything under the CS flag at startups to scaling teams offers invaluable insights for CS professionals at every stage. 🔥 What we're covering in this power-packed conversation: The Portfolio Reality Check: Why 25-30 accounts work for enterprise CS (and why 100+ breaks everything) AI vs Human CS: Why your job is safer than you think (and where AI actually helps) Scaling Without Breaking: How CS strategy fundamentally changes from seed stage to enterprise PLG + Sales-Led Hybrid: Why you need different teams for different customer acquisition models Career Paths Beyond Management: The hidden track that pays as much as leadership roles Pascal challenges conventional CS wisdom while sharing battle-tested strategies from companies at every growth stage. From the "legacy CSM problem" to building context transfer systems, this episode is packed with actionable insights you won't find anywhere else. Perfect for: CS professionals, team leads, founders building CS functions, and anyone navigating the evolving landscape of customer success.