The Rise of AI in Customer Experience | Featuring Dennis Wakabayashi and Corey Goldbaum скачать в хорошем качестве

The Rise of AI in Customer Experience | Featuring Dennis Wakabayashi and Corey Goldbaum

Imagine a world where machines can think and reason like humans. It's a world where businesses can create more personalized and seamless interactions with their customers than ever before. This is the world of AI, and it's transforming the customer experience industry. In this episode, entitled "The Rise of AI in Customer Experience," we will explore the basics of Artificial Intelligence (AI) and its impact on the customer experience. We'll take you on a journey through the history of AI research, from its early beginnings to its current applications in analyzing customer feedback and sentiment. Join me, Dennis Wakabayashi, and CX industry expert Corey Goldbaum as we delve into how AI is being used to automate tedious tasks, such as answering simple customer inquiries and recommending products or services. By automating these tasks, businesses are able to free up their human agents to focus on more complex tasks, providing a better experience for the customers. We'll also discuss how AI is being used to analyze customer feedback and sentiment, helping businesses identify areas for improvement and provide more personalized experiences. As we explore the world of AI and its impact on the customer experience, we'll contemplate the philosophical questions that come with this new technology. Is AI replacing human employees, or is it enhancing their capabilities? Can we trust AI to make decisions for us, or should we always have a human in the loop? These are just a few of the questions we'll be asking as we explore the impact of AI on the customer experience. Don't miss out on this insightful and thought-provoking video where we explore the rise of AI in customer experience. Tune in now to join the conversation!