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In this video, Carlos Garcia (Sales & Communications Coach and Exactly What to Say Certified Guide) breaks down why deals stall — and how to follow up effectively without sounding needy, desperate, or pushy. CHAPTERS 00:00 – The Perfect Sales Call… Then Silence 00:53 – Why Deals Stall (It’s Not Personal) 01:49 – The 3 Concepts of Effective Follow-Up 02:41 – WHEN: The 24-Hour Recap Strategy 03:34 – What to Include in the Proposal Email 04:29 – Why You Wait a Full Week 05:19 – The 7-Day Follow-Up Script 06:05 – Inviting a Response (Neutral Question Strategy) 07:01 – Second Follow-Up: Priorities May Have Changed 07:56 – “Permission to Close the File?” Email 08:51 – Loss Aversion & Status Framing 09:46 – WHERE: Choosing the Right Modality 10:48 – When to Change Channels 11:45 – HOW: Set Expectations Before the Call Ends 12:40 – Using “What Happens Next” 13:33 – Getting Permission to Follow Up 14:29 – Final Recap: When, Where, How 15:23 – Closing Thoughts + Engagement CTA You had the perfect sales conversation. You qualified the budget. You confirmed the decision-maker. They said the magic words: “Send me the proposal.” You send it… And then crickets. You’ll learn a simple 3-part framework: • WHEN to follow up (the right cadence to maintain momentum) • WHERE to follow up (email, text, phone, or social — and when to use each) • HOW to follow up (what to say to influence decisions calmly and professionally) You’ll also discover: ✔ How to structure your 24-hour recap email ✔ The 7-day follow-up using “I’m guessing you haven’t gotten around to…” ✔ The “Permission to Close the File” strategy ✔ Why “Just checking in” weakens your authority ✔ How to protect your time while increasing conversions Follow-up isn’t chasing. It’s leadership. If this video helps you convert even one extra deal per month, it pays for itself in clarity alone. If this helped you rethink your follow-up process: 👍 Like this video 🔔 Subscribe for more sales psychology and communication strategies 💬 Comment below: What follow-up message has worked best for you? If you'd like help with leveling up your sales and communication, email me: carlos@exceedsalestraining.com