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Your pricing strategy is doing more for your brand positioning than your entire marketing content plan. In this Founder Story, I talk to pricing strategist Caroline Cookson about why "cost plus a bit of margin" is the fastest way to devalue your services. If you are a founder or consultant, your consulting fees tell clients exactly what you think you are worth. We break down the psychology behind value based pricing , why .99 endings cheapen your brand, and how to structure tiered offers that actually sell. Plus, we discuss the ethics of pricing in the age of AI. You’ll learn: 📣 How price anchors and “most popular” tiers steer buying decisions 📣 When .99 endings help (and when .00 signals quality) 📣 Why great pricing starts with your customer’s outcomes, not your costs 📣 Ethical pricing in the age of AI & data 📣 Caroline’s story: saying yes to a last-minute masterclass—fear and all If you’ve ever picked a price because it “felt about right,” this is for you. Find out more about Caroline here: https://www.cooksonpartners.com/ / caroline-cookson Timestamps: 0:00 Intro — Wise Words TV & guest welcome 0:24 Why pricing fascinates me (host) 0:44 Caroline’s path: Big Four → global spirits company 1:45 Cross-functional roles (finance, commercial, strategy, analytics, marketing) 2:15 Leaving to start a consultancy & why pricing 3:20 Price as numbers + strategy + brand + psychology 4:20 The old 4Ps: who “owns” price today? 5:10 Caroline’s take: pricing should start with positioning 6:00 Her approach: begin with the customer & competitive landscape 7:15 Why cost-plus is weak vs value-based thinking 8:05 Price as brand signal (luxury vs affordable) 8:25 Psychology 1: anchoring high, then compare 8:55 Psychology 2: tiering (good/better/best & the middle pick) 9:35 Psychology 3: .99 vs .00 — when each works 10:20 Psychology 4: social proof & “Most Popular” badges 11:05 Pricing services: market scan, day rate, value share, test & learn 12:35 Not everyone wants the cheapest: “reassuringly expensive” 13:20 Choosing your buyers: it’s okay not to be for everyone 13:50 Favourite clients: consumer products & retail realities 14:55 New products & why that’s fun 15:20 Pricing in the wild: McDonald’s upsell & ethical design 16:40 Wise Yes: launching the business + last-minute masterclass 17:45 Doing it scared — outcomes & the speaking bug 18:35 Mantra: “Feel the fear and do it anyway” 19:30 Where to find Caroline & wrap-up ABOUT WORDOLOGY: As businesses grow, they put systems in place for sales, operations, HR...but no one thinks about how to successfully scale the BRAND. Wordology is my done-for-you system that keeps the brand voice consistent and personality intact as the business grows. Find out more: / elenaconnolly-freelance-copywriter Subscribe for weekly copywriting strategy videos every Tuesday. #pricingstrategy #consultingbusiness #valuebasedpricing #founderstories #businessgrowth #PricingStrategy #BrandPositioning #PricePsychology In this interview with Carolyn Cookson from Cookson Partners, we discuss the interesting nature of pricing decisions and how effective pricing tactics can make a real difference for business growth strategy. We explore developments leading into 2026, touching on various pricing strategies in marketing and offering practical pricing tips. This conversation is key for understanding dynamic pricing and its impact on your business.