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[00:00:04] No Lines in Spain: Spanish culture does not use physical lines . [00:00:23] Identifying the Last Person: Upon arrival, ask "¿Quién es el último?" . [00:00:37] Freedom to Sit: Once the "last" person identifies themselves with "Yo," you are behind them; you are then free to sit or even step outside. [00:01:06] The Cultural Conflict: British visitors often think Spaniards are cutting in, but the Spaniard has usually been waiting seated for a long time. [00:01:31] Avoid Conflict: James advises always asking for the last person to avoid tension. "Queues now, queuing now: one of the things I hear all the time is 'the Spanish don't know how to queue.' No, actually, we don't know how to queue; it's a fact, okay? Because we don't have the queuing system in Spain. You stop standing in a line when you're about five. When you grow up, you drink beer and you don't stand in a line anymore. What happens in Spain, when you walk in anywhere—it could be the doctor's, the bank, the post office, it could be the local shop—when you walk in, you say: '¿Quién es el último?' Or if it's the ladies: '¿Quién es la última?' 'Who is the last?'. One person in that room will put their hand up or they'll look at you and say: 'Yo' (I am). And that is the person that you are now behind. It doesn't matter where you sit down; it doesn't matter where you stand; you can even go outside for a cigarette, as long as you know who you are behind. Now, when the person in front goes, that person gets up and goes. British people walk in, and they stand in a line and they memorise their faces. Then a Spaniard will come in and say, '¿Quién es el último?' and somebody who's been sat down for half an hour will put their hand up and say, 'Yo.' The British person thinks, 'He's just pushed in!'. No, he hasn't; he's been sat there for half an hour, but because he wasn't standing in a line, the British person thinks he's pushed in. This is where we have conflict. So when you go into a shop or into a bank, just say: '¿Quién es el último?'." James Spanish School: Speak Real Castellano Ready to stop being a perpetual tourist and start speaking the Spanish that people actually use? James Spanish School is the specialised online system for English-speaking expats who are serious about mastering Castellano. Developed over 25 years of face-to-face instruction in the heart of the community, this method is designed to get you speaking with confidence and clarity. I provide the linguistic tools you need to bypass the frustration of the expat bubble and navigate daily life using the language as it is actually spoken in Spain. If you are tired of textbook Spanish that nobody uses in the street, it is time for a different approach. Join the hundreds of students who have already moved beyond basic phrases to achieve real fluency. Start your journey to speaking authentic Castellano today at: https://jamesspanishschool.com LEGAL DISCLAIMER The content provided by James Spanish School is for educational and informational purposes only, focusing on the instruction of the Castellano language. No Professional Advice: We do not provide legal, financial, tax, or residency advice. The information shared is of a general nature and should not be used as a substitute for professional counsel. Consult a Professional: For specific administrative, financial, or legal matters regarding your life in Spain, always consult a qualified professional, such as a registered solicitor (Abogado) or administrative agent (Gestor). No Liability: James Spanish School accepts no responsibility or liability for any actions taken or decisions made based on the information provided in this video. Copyright © 2026 James Spanish School. All Rights Reserved.