S2 Episode 6: From Nonprofit Coordination to CRM Innovation with Megan Newman скачать в хорошем качестве

S2 Episode 6: From Nonprofit Coordination to CRM Innovation with Megan Newman

Megan Newman on Building Humanitru, High-Stakes Healthcare Projects, and AI-Driven Customer Support Insights Host Alex Tuck opens season two of Project Zero with Megan Newman, co-founder and COO of Humanitru, to discuss her career shift from healthcare to nonprofit SaaS, the importance of systems and organization, and the evolving impact of AI. Megan explains how fragmented data systems in both EMRs and nonprofit fundraising tools inspired Humanitru’s integrated CRM and shares two “Project Zero” moments: coordinating complex care for a newly quadriplegic patient and building a startup from scratch, including demos, onboarding, implementation, and scaling operations after rapid hiring. She highlights critical thinking as the key skill for product managers, translating customer needs into technical specs, and describes an AI initiative using Google Gemini to improve support, surface ticket-driven product insights, and strengthen customer obsession. 00:00 Season Two Kickoff 00:32 Meet Megan Newman 01:20 From Healthcare to Nonprofit Tech 03:23 Born Organized Systems 06:36 Corporate to Startup Shift 09:46 Defining Project Zero 10:26 Care Management High Stakes 14:17 Building Humanitru Playbooks 18:44 Product Managers Critical Thinking 21:44 Fundraising Data Prioritization 24:24 AI Support and Customer Insights 30:17 Wrap Up and Contact Connect with Megan Newman LinkedIn:   / megan-cox-rva   Connect with Alex Tuck Personal LinkedIn:   / alextuck   Website: www.tuckconsultinggroup.com Company LinkedIn: Tuck Consulting Group Email: alex@tuckconsultinggroup.com