Скачать с ютуб Improving Digital Service Design в хорошем качестве

Improving Digital Service Design

This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions. Beyond forms: Digital service delivery Julia Gutiérrez, Lucy Burns, Anthony Yandura, Mark Janchar Are you stuck in a loop of endlessly converting PDFs into online forms? Did COVID force rapid digitalization of forms, leaving you with a patchwork of tools and platforms? Do you have hundreds of online forms still attached to manual processes driven by spreadsheets and email? Boston faced the same challenges during the pandemic, quickly building online forms to keep services running. While essential, this left behind a fragmented system that doesn't fully serve residents or city workers. Now, Boston is shifting toward true end-to-end digital service delivery. Join us for a panel discussion where Boston, along with representatives from other cities, will discuss rapid digitalization, the problems cities face in digitizing benefits, and the improvements to service delivery we’re making now. Service design principles for improving forms experiences Amanda Krauss, Natassia Chowthi, Oliver Goodman, Courtney Stubbert Enhance your form experience through service design! The CX Catalog team from The Department of Veterans Affairs’ Veteran Experience Services (VES) portfolio will outline helpful service design principles and best practices for traversing the fog surrounding complex forms experiences at the VA. Grounded in examples from our work, our session will include tools, frameworks, and approaches to help teams navigate the most complex ecosystems. Come learn how to apply these principles and level-up your own forms experience! _________________________________________________________ More from FormFest 2024 Explore other FormFest 2024 recordings: https://beeckcenter.org/formfest-reco... Explore more form resources on the Digital Government Hub: https://digitalgovernmenthub.org _________________________________________________________ About the Digital Service Network (DSN): The Digital Service Network (DSN) empowers governments to use human-centered strategies to deliver services that reflect the needs and expectations of people who use them. Join the DSN mailing list today and help us build a collaborative network of digital government leaders and best practices. DSN peer learning is supported by the Beeck Center for Social Impact + Innovation at Georgetown University, and the U.S. Digital Response. Join the DSN: https://beeckcenter.org/join-the-dsn Stay Connected with the DSN: Website: https://digitalgovernmenthub.org/abou... LinkedIn: / digital-service-network Twitter: / digitalsnet YouTube: / @digitalservicenetwork Email: [email protected] U.S. Digital Response: https://www.usdigitalresponse.org/ Beeck Center: https://beeckcenter.georgetown.edu/ DSN Project Page: https://beeckcenter.georgetown.edu/pr...