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In this coaching call recording from March 10, 2025, we delve into the intricacies of hiring the right people for your carpet cleaning business. I share my personal experiences of hiring around 10 employees over the span of five years and the valuable insights I've gained from it. We'll talk about the benefits of hiring for personality over experience, the step-by-step hiring process, including phone interviews and ride-along days, and how to create an effective job posting. Additionally, I discuss practical tips for employee retention, payroll solutions, and advice on managing workers' compensation. Don’t miss the Q&A section towards the end where I address specific questions and experiences related to hiring. My notes from the call (Google doc): https://docs.google.com/document/d/1h... 00:00 Introduction to Hiring for Your Cleaning Business 01:16 The Importance of Hiring and First Steps 04:24 Overcoming Hiring Challenges 07:29 Who to Hire: Experience vs. Personality 12:50 Creating an Effective Job Description 19:32 The Voicemail Test: A Unique Screening Method 23:01 Conducting Interviews and Ride-Alongs 28:14 Embracing a Non-Traditional Work Life 28:46 Hiring the Right People 29:53 Onboarding and Training New Employees 30:42 The Importance of Checklists 31:17 Setting Up a Successful Training Program 34:35 Employee Retention Strategies 43:16 Handling Payroll and Workman's Comp 48:46 Dealing with Employee Termination 52:05 Final Thoughts and Q&A Need help growing your cleaning business? Visit BookCleaningJobs.com #carpetcleaning #hiring