The Top 3 Things Every COO Should Track for Operational Excellence with Adyen скачать в хорошем качестве

The Top 3 Things Every COO Should Track for Operational Excellence with Adyen

In this session, Adyen COO Kamran Zaki, and VP Operations and Point of Sale Jaclyn Berger, will share their experience with intelligent monitoring, Adyen’s approach to operational excellence KPIs. In this discussion they will dive into: The most critical operational excellence KPI’s for Adyen and how they come from the intersection of product, customers and ops (i.e., what should be on every dashboard of a COO). How KPIs are rolled up to CEO and board for key decisions, and shared with the organization with full transparency. Beyond KPIs: How Adyen is working to establish a single view of its merchants, from customer success to support. Want to join the SaaStr community? We're the 🌎largest community for B2B software. Subscribe for weekly updates: https://www.saastr.com/subscribeform Twitter:   / saastr   LinkedIn:   / 2724976   Quora Group: https://www.quora.com/q/cloud Facebook:   / saastr   Instagram:   / saastr   Our North American Event: https://bit.ly/2OXeAYh Our European Event: https://bit.ly/2OZTad8