AI Contact Center Analytics: Transforming Customer Experience скачать в хорошем качестве

AI Contact Center Analytics: Transforming Customer Experience

In this video, we explore how Data Platter is helping enterprise clients solve complex contact centre analytics challenges using the power of Artificial Intelligence (AI). From cloud data warehousing to real-time business intelligence dashboards, learn how to transform raw data into actionable insights for growth and innovation. What You’ll Learn: Unified Data Foundation: How to integrate disparate systems (Call Centre & CRM) to break down data silos and create a single view of your business. Advanced AI & ML Solutions: Leveraging partnerships with Google Cloud Platform (GCP), Snowflake, and Databricks for modern infrastructure. Key Performance Indicators (KPIs): Tracking essential metrics like SLA compliance, resolution times, and case management trends. End-to-End Customer Journey: Using unified data to spot recurring issues and improve overall service quality and customer satisfaction. Tools & Technologies Mentioned: Cloud Platforms: Snowflake, Google Cloud, Databricks BI & Analytics Tools: Looker, Sigma, DBT CRM Integration: Highlighting the voting call ratio and case volume insights. Timestamps: 0:00 - Introduction to Contact Center AI 1:15 - Data Platter Services & Solutions Overview 2:45 - Reference Architecture for Enterprise Analytics 4:30 - Dashboard Demonstration: Unified Call & CRM Data 6:15 - Improving Agent Performance & Workload Visibility 7:45 - Key Takeaways for CX Leaders About Dataplatr: Data Platter is a leading data analytics and AI consulting firm. We specialise in transforming complex data into actionable insights, helping organisations modernise their infrastructure for smarter, faster decision-making. For more information about ‪@dataplatr_‬ Services, visit: Website: https://dataplatr.com/ LinkedIn:   / dataplatrinc   Medium:   / dataplatr