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Most coffee shop menus are way too complicated. After running coffee shops for decades, we’ve learned the hard way that less is more when it comes to designing a profitable menu. In this episode, Kailee and Sam break down how we're redesigning our coffee shop menu — from cutting smoothie options, to pushing our most profitable drinks, to why your favorite drink shouldn’t be the one you promote. 0:00 – Why we’re redesigning our coffee shop menu 0:48 – Starbucks menu design and readable fonts 2:30 – The drinks we’re pushing (Vanilla Latte & Cold Brew) 4:55 – Why we cut smoothie options 6:00 – The history of our smoothie menu 7:40 – Why frozen drinks are operationally difficult 9:45 – Why we stopped promoting frappes & smoothies 10:05 – Energy drinks on coffee shop menus 11:00 – What “specialty coffee” actually means 13:30 – Should coffee shops push energy drinks? 14:40 – Leaving room for trends like matcha 16:00 – Why simple menus help customers order faster 17:20 – Your most profitable drink should be your bestseller 18:00 – A mistake we made adding pour overs to the menu 19:45 – How menu placement affects what customers order 20:25 – Removing dollar signs from menus 21:50 – Pricing psychology for coffee shops 24:20 – Designing menus without a marketing degree 26:00 – Why new coffee shops should keep menus small 26:40 – Cheap ways to print menu boards 28:20 – Emotional decisions vs data when building menus 29:50 – The problem with having too many syrups 30:30 – What we’re drinking today