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Hello everyone! Welcome back to my youtube channel. In this video, I'm sharing 3 tips to finish well in any difficult conversation and it might not be what you think. Getting started in a difficult conversation is at least half the battle. That's why in this previous video we covered some evidence-based strategies for doing this well: • How to Get Any Difficult Conversation Off ... But what a shame it would be to ace the start, only to lose our way in the middle... and crash and burn at the end. Fortunately, the communication skills literature again comes to our rescue. In this video, I share what I've found to be the 3 most valuable strategies for navigating the back half of any difficult conversation. Whether it's a process of shared decision-making, providing difficult feedback or breaking bad news, the principles are entirely transferable. I also touch on a specific communication skill that I've found to be essential for rapidly building trust, even in the context of heightened emotions. Plus, Gatsby is back for more of the action:) I hope you guys enjoy this video. If you loved the video, please make sure to like and subscribe to our channel and ring the notification bell 🔔 so you won't miss my new videos. Don’t forget to share with your friends and family. I would love to hear your opinions, comment down below. Thanks for watching and I'll see you in the next video. 0:34 Gather Before You Give 0:54 Open vs Closed Questions 2:08 Aim to Establish a Sufficiently Shared Understanding 4:14 Summarising Back: “Steel Manning” 6:00 Always Agree on a Plan Watch More Of My Videos: Defusing Strong Emotions • Defusing strong emotions - how to consolid... What's a Supportive Statement • What's a Supportive Statement, and How Wil... Difficult Conversations May Be Easier: • Why Getting Better at Difficult Conversati... If you're interested in joining a great conversation on effective communication skills, emotionally intelligent leadership and what it is to lead a good life, you can sign up to my weekly newsletter, the "Sunday Synapse" here: haydenrichards.com.au 🙂 ☀ Relevant Hashtags: #job #jobs #conversations #conversationskills #hardconversations #communication #communicationskills #difficultconversations #hardconversations #inspiration #motivation #intensivecareunit #effectivecommunication #conversations #conflictresolution #learn #feedback #difficult_conversation