Why Adding Structure Will Completely Change Your Difficult Conversations скачать в хорошем качестве

Why Adding Structure Will Completely Change Your Difficult Conversations

When we're talking casually with a friend, you don't tend to give any importance to the structure of your conversation, and that's a good thing. But difficult conversations are different. In difficult conversations, the sequence in which you say things and the care with which you keep yourself, and the other person, oriented within the conversation, can make a big difference to the outcome. In this video, we look at why adding structure, and continually orienting yourself and your counterpart to that structure is so valuable in tough conversations. 0:42 Why is structure important: Orientation and Predictability 0:50 The Big Tradeoff: Predictability vs Novelty 1:32 A Metaphor: The Comedian’s Volunteer 3:20 It’s Your Responsibility If you're interested in joining a great conversation on effective communication skills, emotionally intelligent leadership and what it is to lead a good life, you can sign up to my weekly newsletter, the "Sunday Synapse" here: haydenrichards.com.au 🙂