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What happens to trust when people are invited to speak, but not really listened to? In this episode of TrustTalk, we talk with Ruben Beijl, author of the book "Tijd voor Vertrouwen" (Time for Trust), about why trust is fragile, how it slowly erodes, and what governments and institutions often get wrong when they try to involve citizens. This is not a conversation about trust as a slogan or a value on a poster. It is about trust as something you do. Something that grows when people feel heard, taken seriously, and given real influence — and disappears when participation is only symbolic. We talk about: • Why people don't lose trust because they disagree, but because they are ignored • What citizen assemblies really are, and when they fail • Why psychological safety matters more than perfect procedures • The difference between being informed and having real influence • Why handing over responsibility is difficult, but necessary This interview includes subtitles, making it easy to follow along. If you are interested in trust, democracy, participation, or how institutions can rebuild credibility, this conversation is for you. 🎧 Subscribe for more conversations about trust #trust #democracy #public trust #citizenparticipation #citizenassemblies #participatory democracy #civicengagement #listeningtocitizens #psychological safety #rebuilding trust #governance #public decision making