What is ISO 10002:2018? скачать в хорошем качестве

What is ISO 10002:2018?

Please rate, support, and subscribe to our YouTube Channel. For more ISO-related videos and webinars please subscribe to our channel.    / tnvakademi   In This session we have discussed about ISO 10002:2018 standard. We have discussed the origin of ISO 10002:2018 standard, What is ISO 10002:2018 standard, Benefits Of ISO 10002:2018 standard, Clauses of ISO 10002 Standard, Clauses of ISO 10002. The ISO 10002 is a complaints-handling process developed by the International Organization for Standardization (ISO) in 2004. The first revision was done in the year 2014. The latest edition is "ISO 10002: 2018" enacted in 2018. ISO 10002 --Quality management — Customer satisfaction — Guidelines for complaints handling in organizations. ISO 10002:2018 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. ISO 10002:2018 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses. #TNVAKADEMI#ISO10002#ISO100022018#ISOCERTIFICATION#ISOLEADAUDITOR#ISOKNOWLEDGE#ISOCOURSE#ISOFREECOURSE